Issue Seventy Four

Customer Service Experts

Company Overview: “Are you committed to meeting deadlines and providing quality reports with detailed narratives?” CSEKristina posted this on the forum and might have also asked if you like to golf. Customer Service Experts (CSE) focuses on airports, restaurants, financial services, and recreation locales such as golf courses. It was founded in 1994 and is…

Apartment Shops and Railroads

Early on in my shopping career, I had a route of apartment shops that consisted of eight different locations in five cities over some 300 miles of interstate highway. Sounds easy enough until the mystery shopping company said they were all for the same client and once you visit one property, you’re in the system…

James Bond is Dead…

James Bond is dead? Well, not exactly. Life, however, is getting busy and the weekly endeavor of editing this magazine is starting to affect my shops, and my freedom to shop. I’ve told Jacob that the September 29th issue will be the last issue of the magazine that I will edit, to give him time…

AirBnb for Mystery Shoppers

This column is aimed primarily at video route shoppers, although all shoppers can take something away from this, as it could provide a different aspect for the family vacation. As you are no doubt aware, hotel advertising that refers to “high speed” internet almost always refers to download speed, leaving you to guess how much…