Issue Seventy Two
ICC Decision Services (North Fork Research)
Company Overview: Do you wonder what is going on when a company changes their name? In this case, the changes are probably cosmetic in nature only. ICC Decision Services (ICDDS) is a MSPA member company founded in 1979 and based in New York City. It offers mystery shopping, customer survey and compliance auditing to retail…
Jancyn Mystery Shopping
Company Overview: Located in San Jose, CA, Jancyn has been in the mystery shopping business for over 30 years. According to their website, Jancyn’s mission is to, “provide you with the qualitative and quantitative data you need, using employee performance measurement tools to drive improvement for your business. Our “insight from the outside” is a…
Handling Newbies
Editor’s note: Mystery Shop Forum [www.mysteryshopforum.com] is a website of mystery shoppers with varying degrees of experience. The members attempt to assist new shoppers who have legitimate questions, while at the same time explaining why some questions can’t be answered because to do so would violate the Independent Contractor’s Agreement [ICA] that shoppers sign when…
Video Equipment for Mystery Shoppers
The first step in video shopping is deciding what type of camera to use. Once a shopper has chosen between wired or wireless, button, glasses, pen, or whatever camera mode he or she wants, that person must next decide where to shop for it. Can a shopper just drop by their closest big-box store or…