Issue Seventy
Acquisition Unites Prominent Mystery Shopping Companies
Business Evaluation Services (BES), with offices in Bakersfield and San Diego, has acquired two notable mystery shopping industry brands -Customer 1st and Best Market Audits (BMA). The newly formed company includes over sixty years of combined experience in the customer service evaluation business and access to over 700,000 mystery shoppers. BES maintains offices in North…
The Training Factor
Company Overview: Based in Kennesaw, Georgia, The Training Factor specializes in apartment and call center training. There is minimal company history on their website. The company does both conventional and video mystery shops. The company began mystery shopping in 2009. The Training Factor uses the Shopmetrics platform to register mystery shoppers. Registration is fairly straightforward…
Interview With Jacob Jans
Mystery Shop Forum debuted on July 27, 2006. Jacob Jans, then age 24, created it with the hopes it would become a valuable resource for both new and experienced mystery shoppers. Mystery Shopper Magazine, an online publication, was introduced in February of 2012 and espoused similar goals. MSM Talks with Jacob Jans, Owner, Administrator and…
Hidden Video Cameras for Mystery Shoppers
When doing a video shop, a shopper can opt for many forms of cameras: button, pen and glasses to name a few. These cameras come in two forms: wired and wireless. The older and more common form is the wired camera, in which the lens is hidden in a public object, such as a button…
The Journey Goes On
This week’s episode is brought to you by the letter “I” which stands for insurance., in its many forms. First, please check your auto insurance policy before you start a road trip. Most, if not all, auto insurance companies offer a roadside assistance amendment to your basic auto insurance policy for as little as $15…