Issue Ninety Seven
Harland Clarke
Many of us think of this company as a boutique MSP offering high paying bank and credit union shops. However, mystery shopping is only a small part of what Harland Clarke offers. Originating more than 100 years ago, this $1.2 billion dollar company offers a wide range of services for the financial industry. More than…
How to Deal With Difficult Questions While on Assignment
Last week, I received an email from a MSC regarding [upscale] hotel shops. The gist of it was that if you were shopping a hotel in your general area to avoid mentioning that to the employees if you were asked, as that is one way shoppers were being identified. Obviously, the desk clerk is going…
White Clay: Interview with Ziggy Zubric, Customer Experience Evangelist
Overview: White Clay is a privately owned company, headquartered in Louisville, KY. It was co-founded in 2006, by Mac Thompson and Mike Wright. White Clay offers Information Solutions, Management Consulting and Customer Experience services. The business enjoys an A+ rating with the Better Business Bureau. Shoppers can register here. MSM talks with Ziggy Zubric, Customer…