Issue One Hundred Thirty One
Customer Service Experts
Overview: Customer Service Experts (CSE) began 21 years ago in 1994, located in Annapolis, Maryland. Lisa D’ Andrea is the President and CEO of this company and one of the most efficient and client friendly mystery shopping companies in the industry. This company’s prime focus is the airport concession shops. They are also known widely…
ACE Mystery Shopping (Associate Consumer Evaluations)
Overview: Ace Mystery Shopping began in 2001 with creators Julie Simbro and Tiffany Stewart. Julie and her husband recently purchased Ace shares and she now holds the title of President, CEO/COO. Ace works with many Fortune 500 companies and are well known in the industry. Ace is short for: Associate Consumer Evaluations. Ace has shops…
Ann Michaels & Associates
Overview: Ann Michaels & Associates began in 1998 in Naperville, Illinois. Because of the way shops were (reported) back then by paper forms, the reporting was slow at first. All reports had to be mailed back to the company and then sent on to the client. Automation of reports picked up in 2004 and the…
Quality Assessments Mystery Shopping (QAMS)
Overview: Quality Assessments Mystery Shopping Company (QAMS) has been in business since 1984 and prides itself on a “consistent premier experience” for each of it’s clients. They are MSPA Members and also WBENC Certified (Women’s Business Enterprise National Council) for Women Owned Businesses. They have clients in all 50 states, Canada and Puerto Rico. They…