Issue Thirty Seven
The Shadow Agency
Company Overview: The Shadow Agency is headquartered in North Richland Hills, Texas, part of the Dallas-Fort Worth metroplex. They were one of the pioneers in video mystery shopping, starting in 1995. The company specializes in new home, retail, automobile, apartments/property management, and restaurants. The company uses the ClientsSmart platform. Registration is available at: https://shadowagency.clientsmart.com/. Personal…
MarketStat
Company Overview: Founded in 2009, MarketStat has corporate leadership with more than 20 years of experience in the mystery shopping industry. Their main office is in Overland Park, KS and regional offices are located in Oregon and New Jersey. According to their website, they represent casinos and hotels, property management companies, airport concessions, and franchised…
News: Mystery Shopping Investigation Leads to $32 million loss at HSBC
200,000 customers of HSBC, the multi-national bank, have mystery shoppers be thankful for this holiday season. Mystery shoppers employed by the United Kingdom’s Financial Conduct Authority have caught the company giving customers wrongful advice, in violation of financial regulations. The potential consequences are high. The bank estimates it will pay at out least $32 million…
Ask Mystery Shopper Magazine
After some discussions with Jacob, and believing that variety is the spice of life, we’re going to try something new. Introducing, Ask Mystery Shopper Magazine. This will give you, the reader, a chance to ask us questions. They can run the gamut from humorous to serious, philosophical to tongue-in-cheek.Do you have a technical question about…
The Basics Of Getting Started With Video Shopping
There are many questions that come up repeatedly on www.mysteryshopforum.com that will be compiled in a series of articles here in the Mystery Shopping Magazine. We hope that this will be a convenient resource for you to find the answers you are looking for regarding the tips and techniques and tools used in this business….