Company Overview: The Shadow Agency is headquartered in North Richland Hills, Texas, part of the Dallas-Fort Worth metroplex. They were one of the pioneers in video mystery shopping, starting in 1995. The company specializes in new home, retail, automobile, apartments/property management, and restaurants.
The company uses the ClientsSmart platform. Registration is available at: https://shadowagency.clientsmart.com/.
Personal Experience: I’ve only recently started video shopping with this company and have completed some 20 shops with them. I find them to be great to work with, the schedulers are easy to communicate with, and any questions receive prompt answers. My experience is the company pays on time and as advertised.
What Others Have to Say: Shoppers on www.mysteryshopforum.com report nothing but positive experiences with this company. One shopper reported, “Four thumbs up, very easy to work with, very short reports on video shops.” Another shopper reports that they will, “happily work with them again!”
The sole complaint, and I’m using complaint very loosely here, is a reminder to shoppers to figure in the expense of bridge and tunnel tolls if you are doing shops for this company in the metro New York area. It’s more of a caveat to shoppers from outside the metro area to check the tolls before agreeing to a price for your work, make sure you’re getting your expenses covered.
Overall: As is true with most of the companies that have video shops, communications is good to excellent. There are no complaints as to the company paying on time.