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Alta 360 Research

Founded in 1974, by Stanley Hart, President and Owner, this thriving company has been around for 42 years. Based out of Maumee, Ohio, this company originally was called Ritter and Associates. Mr. Hart runs the helm of this successful business and puts great effort into this company, to make it successful and a shopper favorite. Mr. Hart is a long time member and Past President of the MSPA and very involved with the Market Research Association (MRA). The BBB rates Alta 360 with an A+ Rating. Alta 360 refers to it’s shoppers as “Independent  Evaluators”

Business Model: “Honesty, Integrity and Intelligence.”

Major Factors in Alta 360’s Successful Business:

  1. Operational Excellence
  2. Customer Satisfaction
  3. Competitor Intelligence
  4. Reporting and Analytics
  5. Feedback and Education

Shops: Retail, C-Stores, Gas Stations, Restaurant/Quick Serve, Supermarket, Self- Storage, Sports Venues, Parking Shops, Commercial Food Service, After-Market Vehicle Shops, Tire Service and Replacement Shops, Public Sector Shops, Financial Services, Transportation Shops, Customer Satisfaction Surveys, (CSS)- (online, phone and mobile), IVR and IWR Customer Surveys, Customer Intercepts (exit interviews/surveys), Customer Contact Surveys, Follow-up Surveys, Customer Recovery Programs, Research Customer Contact, Competitor Shops, Competitor Pricing Audits, Announced Audits, Undercover Audits, Employee Feedback Surveys, POP Install-Verification Audits, Field Event Staffing/Promotions, Awards Programs/Employee and Customer Incentives, Brochure Coverage, Traffic Counts, Employee Loyalty Gift Card Programs, Marketing, Research Panelist Program RPP (rewards customers for participating), Phone Shops, Website Evaluations, Competitor Shops,-(phone and web) e Commerce Evaluations, Restaurant Fast Food/Drive Thru Shops, Live Survey Calls, Service Center Evaluation Shops, Competitor Price Checks, In-bound Service Inquiries, Facility Audits, Quality Assurance Food Audits, Age Restriction/ID Shops-(Alcohol & Tobacco), ADA Compliance Audits, and POP Audits.

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