TNS Mystery Shopping

Company Overview:  TNS Global Mystery shopping is part of WPP’s consumer insight and consultancy group, Kantar. Based in the UK, the majority of their offices are in Europe and the Middle East. Registration is on their website, http://www.tnsglobal.com/market-information/mystery-shopping/, and they utilize the Clientsmart system.

This company has been a victim of the mystery shop check scam, which all experienced shoppers should be familiar with. A search on www.mysteryshopforum.com for “Mystery shop check scams” using “all dates” should bring up the information for the uninitiated.

The company appears to conduct mystery shops in a wide variety of markets.

Personal Experience: This company has had no shops in my area of the US, although they appear to be promoting a growth strategy on their site. I had signed up with them and, when I went to check available shops for this article, it turns out they don’t have a record of my registering with them.

What Others Have to Say: In general, the reports for TNS have been positive. They pay by check and have generally been on time. Earlier this year there was a problem when the company apparently changed their accounting system which caused checks to be delayed. They were proactive in notifying shoppers that there would be a delay and only a few complaints were noted.

Overall: The company gets points for being proactive when discovering there would be a delay in payments arriving. There was also another instance where duplicate checks were sent out and some shoppers decided to deposit both checks. The shoppers incurred returned check fees on one of the checks, since it was declined. TNS went ahead and covered those fees even though, as a majority of the shoppers commented, they were under no obligation to do so as the shoppers should have realized they were receiving duplicate payments.

It was also noted by some shoppers that the schedulers with TNS do tend to be “nicer than some with other companies.”

I’m hoping that I can get my registration straightened out with TNS and that they will hopefully start having shops in my small corner of the United States.

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