According to Secret Shopper, a reputable mystery company, telephone answering skills are critical for businesses. The telephone is still the primary point of contact for many businesses that service their customers. The customer’s opinion may be created from that initial call. The call will leave some type of impression on the caller, whether it is positive or negative.
Companies hire mystery shopping companies because they want to be sure that initial contact will produce a positive long lasting interaction with a potential customer. The stakeholders are the people who answer the call. They should provide a professional, cordial, caring, and warm interaction with the caller.
With that being said, mystery shopping companies are looking for mystery shoppers to perform calls to various companies. The mystery shopper will be given the scenario to perform during the call. The duty of the mystery shopper is to perform the call in a covert fashion. They will be given a survey to fill out at the end of the call as if it was a visit mystery shop.
The main drawback to these types of calls is that some of them do not pay that much in compensation. Some calls pay as little as $2. However, if you get consistent calls the money does add up. The positive side is that these calls are done at home. I find that having an extra line or another number will allow you to have a number for call backs that will not compromise your personal line. (Editor’s note: Google Voice can also be very useful in this regard.)
If you think you would like mystery phone shops you can register with the comapanies listed below. The shop pay varies depending on the company and the type of assignment. Some of these companies pays within 7-10 days.
Call Center QA : Calls are assigned to shoppers on an as needed basis. As a mystery shopper you will interact with an agent at an assigned call center
ARC Consulting, according to ARC Consulting they will pay around $3-$12 after a phone call. This company will direct you to sign up on I Secret Shop (www.Isecretshop.com) website which has various companies that use their platform.
Primo Solutions LLC, this company offers at home mystery shop calls that deal with apartment inquiries and senior assisted and memory care shop inquires. They are highly recommended and they pay usually the next week following your phone call. Their phone shops pay a whopping $10 per call.
Best Mark, this company is a popular company among shoppers. It pays fast usually within 2 weeks. They offer telephone shops to do at home on their platform. Again, if you are interested in a top rated company go online and sign up.
Cirrus Marketing, this highly ethical and professional company offers mystery shop phone calls almost daily. They specialize in all types of phone calls you can perform at home.
Intelichek, is a company that uses shoppers for conducting telephone calls. You are allowed to listen to a sample phone call on their website. cYou may apply if you think the company is a good fit for you.
–– Cheryl Darcel