MSM talks with Erik Chelstad, CTO & Co-Founder of Observa New shoppers may register with Observa by clicking here. MSM: What is Observa? Erik Chelstad: Observa is designed to give brands and retailers the information they need to succeed in today’s highly competitive market. E-commerce, even though it is a small percentage of overall sales, is…
Overview: Customer Impact, LLC is a privately owned mystery shopping company, founded in 2008. It is based in Bryan, TX and serves over 100 clients in the restaurant, hospitality, grocery, retail and financial sectors. The business and has earned an A+ rating with the Better Business Bureau. New shoppers can register at: https://www.sassieshop.com/sassie/SassieShopperSignup/Signup.php?EmsID=BK1I8MXAf18. MSM talks…
Company Overview: Mintel Group Ltd. is a privately owned, global market intelligence agency, based in London. Mintel was founded in 1978 and, today, maintains offices in London, Chicago, Shanghai, Belfast, Kuala Lumpur, Mumbai, Munich, New York, São Paulo, Singapore, Sydney, Tokyo and Toronto. The business is accredited with the Better Business Bureau and has earned…
Company Overview: Primo Solutions, LLC is a privately owned, full service Mystery Shopping, Training and Consulting company based in Phoenix, AZ. It was established in 2007 and is headquartered in Phoeniz, AZ. The company specializes in the senior housing industry and offers services throughout the United States and Canada. Primo Solutions has earned an A+…
Company Overview: Measure Consumer Perspective (MCP) is a privately owned company, which engages in mystery shopping, brand auditing, compliance checks, and field research. It is headquartered in Louisville, KY. Their clients range from Fortune 500 companies to small businesses and interest groups and offer category experience in healthcare, multi-family housing, senior care, financial services, insurance,…
Company Overview: Edlund Data Services (EDS) is a privately owned mystery shopping and market research recruiting company. It was founded in 2014 and is headquartered in Silver Lake, MN, located 60 miles west of Minneapolis-St. Paul. EDS specializes in recruiting for small projects and hard-to-fill locations, although they do also offer scheduling and editing services…
Company Overview: Ocean Road Consulting is a privately owned training, human resource consulting and mystery shopping firm. It is based in Bluffton, SC. New shoppers can register at Ocean-Road-Consulting.com MSM talks with Patricia Licata, PhD, Founder: MSM: After spending over a decade in high-level executive positions in corporate America, you founded New Heights Consulting Partners,…
Company Overview: ACE Mystery Shopping is a privately owned mystery shopping company, headquartered in Warrensburg, MO. They service a broad range of industries, with clients in the US, Canada and Puerto Rico. The business enjoys an A+ rating with the Better Business Bureau. New shoppers can register at http://www.acemysteryshopping.com/. MSM talks with Julie Simbro, CEO,…
Company Overview: CIMA Insight is a privately owned mystery shopping company (MSC) headquartered in Fort Lauderdale, FL. The business specializes in providing customer experience evaluations for the banking industry. For more information, see our previous review of this company. New shoppers can register at here. MSM talks with Ellen Schlafer, Chief Executive Officer: MSM: In…
Overview: Members of Mystery Shop Forum have frequently asked if it is financially feasible to survive solely on mystery shopping income. Volunteers, who were successfully earning $2,000 or more per month, were solicited and Mystery Shopper Magazine is proud to present the fifth in a series of interviews on the topic. MSM talks with MJT9598:…
Overview: White Clay is a privately owned company, headquartered in Louisville, KY. It was co-founded in 2006, by Mac Thompson and Mike Wright. White Clay offers Information Solutions, Management Consulting and Customer Experience services. The business enjoys an A+ rating with the Better Business Bureau. Shoppers can register here. MSM talks with Ziggy Zubric, Customer…
Mystery Shopper Magazine is pleased to present the fifth in a series of mystery shopping scheduler interviews. In this issue, we bring you the scheduler, who is well known for his humorous email titles, such as, “I’m Going To Learn Spanish and Assign All The $5 Spanish Phone Shops For Monday To Myself! Apply While…
Overview: BARE International (BARE) is a privately owned mystery shopping company and customer research evaluation firm, headquartered in Fairfax, VA. It also has offices located around the globe in Antwerpen, Belgium , Africa, Russia, Budapest, Hungary, Sao Paulo, Brazil , Santiago, Chile, Shanghai, China and Mumbai, India. BARE was founded in 1987 by Dale Bare…
Overview: Sensors Quality Management, Inc. (SQM) is a privately owned company, headquartered in Toronto, Ontario, Canada. It was co-founded in 1993 by former Ryerson University classmates, David Lipton and Craig Henry, when they recognized a need for Mystery Shopping within the hospitality industry. Throughout the years, the company has expanded its focus and grown its…
Overview: In 2000, Elaine Moran founded Mystery Shoppers Training Group, which offers basic mystery shopping classes at over 30 community colleges throughout California. In addition, Elaine has written a book, “How To Become a Mystery Shopper”. The book is both a comprehensive guide and a great resource for beginning mystery shoppers. MSM talks with Elaine…
Mystery Shopper Magazine is pleased to present the first in a series of interviews with mystery shopping web developers, SurfMerchants LLC. They are the creators of, among many other products, SASSIE, GeoVerify, Presto Insta-Shops and PrestoMap. Note to Readers: This started out as a (yawn) interview with the founders of SASSIE, however as we read…
Mystery Shopper Magazine is pleased to present the fourth in a series of mystery shopping scheduler interviews. Overview: Traveliz lives in Central Illinois with her husband. Together, they own a second home in Windermere, FL, which is located about twenty minutes away from Orlando. She almost literally broke into mystery shopping in 1998, while indulging…
Overview: Members of Mystery Shop Forum have frequently asked if it is financially feasible to survive solely on mystery shopping income. Volunteers, who were successfully earning $2,000 or more per month, were solicited and Mystery Shopper Magazine is proud to present the fourth in a series of interviews on the topic. MSM talks with LisaSTL:…
Mystery Shopping Magazine is pleased to present the third in a series of mystery shopping scheduler interviews. MSM talks turkey with Erika Wooton, ACE Mystery Shopping Scheduler: MSM: Please give us an overview of your life before you entered the world of mystery shopping and tell us what led you to the job of scheduler…
Overview: Members of the Mystery Shop Forum have frequently asked if it is financially feasible to survive solely on mystery shopping income. Volunteers, who were successfully earning $2,000 or more per month, were solicited and Mystery Shopper Magazine is proud to present the third in a series of interviews on the topic. This interview differs…
Overview: Members of the Mystery Shop Forum have frequently asked if it is financially feasible to survive solely on mystery shopping income. Volunteers, who were successfully earning $2,000 or more per month, were solicited and Mystery Shopper Magazine is proud to present the second in a series of interviews on the topic. MSM talks with…
Overview: Sales Quality Research Group (SQG) is a privately owned company, headquartered in Tempe, Arizona. It was founded in 1993 and incorporated in 1997 by Jim Rensel, the principal owner and President, and Dr. Kenneth Kehrer, a part owner. SQG provides research services for banks, thrifts and credit unions, as well as their brokerage firm…
Members of the Mystery Shop Forum have frequently asked if it is financially feasible to survive solely on mystery shopping income. Volunteers, who were successfully earning $2,000 or more per month, were solicited and Mystery Shopper Magazine is proud to present the first in a series of interviews on the topic. MSM talks with Ms….
Overview: Dixie Whiskey resides in Toronto, Ontario, Canada with her husband and two children. She began mystery shopping July 22, 2013 and, in the middle of October of this year, accepted a full time field coordinator position with Service Metrics, Inc. (SMI) in Toronto. In her new role, she does both scheduling and editing, while…
Mercantile Systems Inc. (MSI) is a privately owned company, headquartered in Brentwood, CA. It was founded, in 1954, by Robert Cosgrove and focused totally on mystery shopping. Today, MSI also offers its clients a multitude of other services, such as compliance audits, sales improvement programs, training seminars, employee theft monitoring and management and much more….
We are pleased to present this interview with Shelly Martin, a scheduler for Kern Scheduling Services. Shelly is the 2014 winner of the Scheduler of the Year Contest presented by Mystery Shop Forum. She received quite a bit of praise from shoppers during the contest. If you’d like to learn more about Shelly, be sure…
Overview: TrendSource, originally Mystery Shoppers, Inc., is a privately owned mystery shopping company, headquartered in San Diego, CA. Kevin Moll and his brother, Rodney Moll, founded the company in 1989, when Kevin Moll was looking for a company to “shop” his restaurant. Today, TrendSource serves clients in the retail, healthcare and restaurant industries as well…
Overview: Market Force is a privately owned mystery shopping and customer intelligence company, co-founded in 2005 by three successful businessmen, Karl Maier, Paul Berberian and Rushton McGarr. It is based in Louisville, CO and serves over 350 of the leading brands in the restaurant, grocery, retail and financial sectors, and the movie theatre and motion…
Overview: Customer Impact is a privately owned mystery shopping company, founded in 2008. It is based in The Woodlands, TX and serves over 50 clients in the restaurant, hospitality, grocery, retail and financial sectors. They have an A- rating with the BBB. (The BBB states it does not have sufficient background information on this business,…
Second To None is a privately owned mystery shopping company headquartered in Ann Arbor, MI. Jeff Hall, the current CEO, founded the company in 1989. Today, Second To None serves clients in the food and beverage, retail, healthcare, financial services and hospitality industries as well as in the public sector. They have an A+ rating…